Find Your Training Content
Keeping Track of Clients (ER)
DoveLewis CSRs (Client Service Representatives) give their methods for keeping track of where clients are both physically (exam room vs lobby vs on the phone) and emotionally. Methods for communicating between the front desk and the back staff are…
Greeting and Updating Clients (ER)
DoveLewis CSRs (Client Service Representatives) discuss the importance of reading body language and techniques for keeping clients comfortable and updated on their pet’s status. While this information is geared towards client care in an emergency…
Continuous Renal Replacement Therapy (CRRT)
Lee Herold, DVM, DACVECC, discusses the concepts of veterinary CRRT (Continuous Renal Replacement Therapy). The basics of the machine and filter, anticoagulation therapy, and patient monitoring are discussed as well as managing these patients in the…
Compassion Fatigue
Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff and coworkers, and…
Applying Ocular Medication - Feline
Megan Brashear, CVT, VTS (ECC), explains and demonstrates how to administer ocular medication to a cat. This particular patient has an ulcer in his left eye, which is being treated with antibiotic drops every four hours.