Communication in Crisis: What Clients Go Through in an Emergency

Pet emergencies occur every minute of every day – but for our clients it is a singular monumental event. Pets are, in fact, family. They are family that like to eat socks, brawl in the street, enjoy…

Resources for Seamless Client Communication

Did you know that starting out the day with a team huddle can increase internal communication and lead to a better client experience? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how to incorporate…

Handling Client Complaints

Handling client complaints can be draining from the start. Prior to working with the client, you should have already started your research on the issue, have notes on hand, and your team should be…

Barriers to Effective Communication

We may think that our communication style is crystal clear, but is it? Learn from Sarah Parker, CMA (AAMA), from the Medical Society of Metropolitan Portland, about how we can minimize the barriers that happen in everyday communication. To learn more…

De-Escalating Clients in a Busy Lobby

Working with an escalated client can be awkward and uncomfortable, especially in front of other customers. Learn from Client Relations Specialist, Rena Alexander, and Client Liaison, Cy Torrey, about tips for handling unhappy clients in the lobby.

Preparing for a Snake Physical Exam

Snakes can be easily stressed, and are sensitive to oils on our skin such as lotions and perfumes. Learn from Senior Technician Supervisor Sarah Harris, CVT, VTS (ECC) about how to safely prepare for a snake exam in your hospital.

Cleaning an Isolation Exam Room

An isolation exam room needs to be treated with extra care to ensure that containments are not spread between patients. Learn from Megan Urton, Technician Assistant Manager, about how to safely clean an isolation exam room.

Assembling a Simple Major Pack

Getting instruments cleaned, sterilized, and organized is crucial in any veterinary hospital. Learn from Bobbie Lucas, Surgery Technician Assistant, about the correct way to assemble a simple major pack.Download Surgical Pack List

Glo Germ: A Staff Training Tool

Here at DoveLewis, we take all things cleaning very seriously. It’s important that every staff member is up to date on our latest cleaning protocols. While it can be time consuming to spend time with…

Cidex Sterilization

Technician Assistant, Katy Collins, reviews how to use safely use Cidex disinfectant products for sterilizing hospital equipment. Note – Cidex should only be used after equipment has gone through standard cleaning process. Cidex sterilization is not a…

Passive Range of Motion

Passive range of motion (or PROM) is an important step to include in the treatment of ICU patients. Learn from CVT, Emily Dascalos, and staff dog, Ollie, who is recovering from a hemilaminectomy, about the different positions you should be incorporating…

Surgical Management of Chylothorax

Chylothorax is a primary (idiopathic) or secondary condition where chyle accumulates in the pleural space. Andrea Sundholm, DVM, DACVS-SA, will discuss the typical signalment and clinical signs, etiology, diagnostic plan including advanced imaging…

Current Concepts in Clinical Nutrition

Nutrition intersects all types of clinical conditions including cognitive dysfunction, heart disease, hyperthyroidism, renal disease, atopic conditions and cancer. Join Ladan Mohammad-Zadeh DVM, DACVECC in this lecture regarding nutrition as it…