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Isolation Protocol: Technician and Technician Assistant Duties
DoveLewis Technician Sarah Harris, CVT, VTS (ECC) and Technician Assistant Brooke Smith, review how to keep humans and patients safe by following isolation protocols. This video include proper PPE, transferring patients from different locations, and…
Establishing Healthy Boundaries with Clients
Learn from Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross about how to establish safe, healthy boundaries with clients in the workplace.
Tips for Handling Frustrated Clients as a New CSR
When a client is frustrated or becomes escalated, it can be challenging for even the most experienced team members to create a game plan. In this video, Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross discuss tips…
Improving the Lobby Experience for Clients
Client Experience Training Specialist Breanna Gordon and Client Experience Manager Erin Erck review daily tips for improving the lobby experience for clients.
How to Handle Challenging Client Requests
Birdie: Hi, my name is Birdie and I'm the Training Specialist for the Client Experience Team here at DoveLewis. Erin: Hi, my name is Erin and I'm the Client Experience Manager at DoveLewis. And…
Phrases for De-escalating Clients
Client Relations Specialist Rena Alexander and Client Experience Lead Micayla Ross review a few simple phrases that can be used to de-escalate clients.
Suturing a Jugular Catheter
DoveLewis Technician Sarah Harris, CVT, VTS (ECC) demonstrates how to suture in a jugular catheter.
When the Bad Gets Worse: Oncologic Emergencies
Cancer is a common and often fatal diagnosis in veterinary medicine. However, cancer isn’t the death sentence it once was. More and more owners are seeking treatment for their pets because they not only tolerate cancer treatments, but they often are…
How and When to Replace Soda Lime Granules
DoveLewis Technician Assistant Manager Megan Urton walks through replacing soda lime granules in both an Oxygen Synder and anesthetic unit.