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Ever feel like some days you’ve totally got this and other days you need a bit of help? We’ve been there. Read management blogs or watch a quick training video to get you back to 100%.


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  • Blog

    Three Awesome Holiday Gifts From Clients

    Views: 2,541 - Comments: 1

    Our hospital doors at DoveLewis are open 365 days a year, 24 hours a day. The holidays are often some of our busiest times, and require a full staff. This means that our holidays are often spent away from family, friends and the t...

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  • Blog

    Assign and Track Member Activity

    Views: 1,165 - Comments: 0

    Take full advantage of your content assigning and tracking features. As an account administrator, you have the ability to assign content to any of your premium account members. Here are some helpful tips on using these effectiv...

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  • Blog

    Hate Veterinary Holidays? You Don't Have To!

    Views: 2,952 - Comments: 3

    Veterinary professionals hate the holidays. It’s true. And with good reason! Between the “Seasonal Sixteen” weight gain from all of the delicious treats our grateful clients and vendors bring us this time of year, and the generali...

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  • Blog

    Don't Take Management Personally

    Views: 3,327 - Comments: 2

    One of my favorite questions to ask practice managers I meet is “What is the most helpful advice you’ve ever received?” Almost always the answer is, “Don’t take it personally.” From there, a conversation often ensues about how...

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  • Article

    Backorders, Shortages, Allocations, OH MY!

    Views: 10,860 - Comments: 2

    In all of my 20 years of ordering inventory for pharmacies, animal shelters, and veterinary hospitals I have not encountered backorders and shortages like we have been dealing with over the past few years. The problem definite...

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  • Blog

    Combat Compassion Fatigue with Vet Wrap Art Therapy

    Views: 10,498 - Comments: 8

    Too often we underestimate the power of the smallest act of caring. - Leo Buscaglia Sitting around a table crafting in our community room with co-workers is a little thing that many of us look forward to each month. At our s...

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  • Blog

    Little Things: Making Veterinary Jobs Easier

    Views: 2,760 - Comments: 2

    This is my short master list of the "little things" that make working in a veterinary environment a better experience. 1. Snacks, snacks, snacks, snacks. This might seem like a really little thing to contribute, b...

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  • Video

    Harassment Policy

    Views: 1,924 - Comments: 0

    Monica Maxwell, SPHR, discusses the importance of having a harassment policy in your hospital. She includes the necessary components of a harassment policy, and the effects of not having one.

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  • Blog

    Interview with VMD Technology

    Views: 1,930 - Comments: 0

    I recently had the pleasure of answering some interview questions for Dr. Caleb Frankel of VMD Technology about my career and how atdove.org came to be. Here are a few of those questions, and a link to the full article!How di...

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  • Blog

    I Can Help! Veterinary Training and Planning

    Views: 3,220 - Comments: 2

    As veterinary managers go, I'm a PLANNER. While flying by the seat of my pants and treating unpredictable emergencies in the DoveLewis ER is fun, in every other area I need a PLAN. I like to set my expectations based on what I thi...

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  • Video

    Appointment Flow

    Views: 10,315 - Comments: 6

    Brittany Carey and Henry Struzik, on location at Pearl Animal Hospital, describe the flow of appointments and delineation of duties. From obtaining a weight to basic history and vitals, defining these duties allows them to wo...

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  • Blog

    Veterinary Superstition

    Views: 4,689 - Comments: 5

    I don’t feel like a particularly superstitious person. Cracks in the sidewalk get stepped on, black cats walk around me all the time, and I don’t generally notice that any given Friday was the 13th day of a month until a couple of...

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  • Video

    Scheduling Appointments

    Views: 8,126 - Comments: 1

    On location at Pearl Animal Hospital, Cheryl Latta and Brittany Carey discuss their process for scheduling appointments. They explain the amount of time allotted to appointments, the difference between technician and veterinarian...

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  • Blog

    Back to Basics - Five Tips for Your Management Skills

    Views: 3,806 - Comments: 6

    According to Harvard Business School professors Rakesh Khurana and Nitin Nohria, being a “manager” in and of itself is not a profession. Why? Rakesh and Nitin argue that “true professions have codes of conduct, and the meanin...

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  • Blog

    Back to Basics - Technician Training

    Views: 5,275 - Comments: 15

    I went to tech school. I think I went to a pretty good program; we had lots of large and small animals on site and I got plenty of hands-on experience. I monitored anesthesia on multiple species, looked at endless poop and blood s...

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  • Blog

    The Vet Tech Licensing Debate

    Views: 30,094 - Comments: 47

    I’m a little fired up. DISCLAIMER: Some of you might be offended by this blog. That is not my intention, but this is a touchy subject. I’m apologizing in advance. Please do not threaten my pets, my home, or anyo...

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  • Blog

    Can You Always Be with Every Patient & Client?

    Views: 2,365 - Comments: 2

    How do you guarantee great patient care and client service at your practice? No one wants to work at a veterinary practice that doesn’t deliver quality medicine or give great service, right? Think about that question for your own...

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  • Video

    Strategic Hiring

    Views: 2,852 - Comments: 0

    Monica Maxwell, SPHR, talks about how to hire the right fit for the position using strategic hiring techniques. In this video, hiring for the front desk is discussed.

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  • Video

    Client Care

    Views: 11,557 - Comments: 2

    From opening the front door for clients to remembering first names, Pearl Animal Hospital is serious about providing top notch care to their clients. In this video, Cheryl Latta and Brittany Carey discuss how they provide that car...

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  • Video

    Harassment Training

    Views: 2,708 - Comments: 0

    Monica Maxwell, SPHR, explains the different types of workplace harassment. The importance of harassment training in your veterinary practice and how to conduct that training is discussed.

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  • Video

    Workplace Drug Testing

    Views: 2,116 - Comments: 0

    Monica Maxwell, SPHR, explains the hows and whys of workplace drug testing. Because veterinary hospitals carry controlled substances, this is an important topic to be aware of. 

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  • Video

    Phone Service

    Views: 13,817 - Comments: 7

    Cheryl Latta and Brittany Carey, on location at Pearl Animal Hospital, discuss their etiquette for answering the phone at the front desk, putting clients on hold, and adding the personal touch to their communications. 

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  • Blog

    Three Tips for Hiring a Technician

    Views: 3,314 - Comments: 2

    After years of interviewing for technician positions, both before I knew what I was doing and after (thank you Monica Maxwell!), I’ve learned a few things about selecting great candidates. 1. It’s not always about th...

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  • Blog

    New Site Features for Efficient Team Training

    Views: 2,122 - Comments: 0

    Did you know that On the Floor @Dove is constantly evolving to meet your veterinary training needs? In response to feedback and requests we received from our users, we've expanded our premium account features to include:...

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  • Video

    Compassion Fatigue

    Views: 6,306 - Comments: 1

    Monica Maxwell, SPHR, sits down with Megan Brashear, CVT, VTS (ECC), to talk about the different ways compassion fatigue can appear in veterinary medicine. This includes tips for recognizing compassion fatigue in your staff a...

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  • Blog

    Supporting a Grieving Veterinary Colleague

    Views: 2,765 - Comments: 5

    When a member of our hospital experiences the death of a personal pet, we all understand the pain they are going through. We know how hard it is to come to work and focus while feeling sad. And while we do an awesome job supportin...

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  • Blog

    Max and My Grief

    Views: 2,903 - Comments: 8

    If you’ve seen our Fractious Cat video, then you’ve met my oldest cat Max, who really has been fired from four vet offices in his fifteen years of life. This week Max was diagnosed with a brain tumor. Wh...

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  • Blog

    I Don’t Care

    Views: 2,532 - Comments: 10

    I don't care. Well... that’s how I feel at work some days, due to compassion fatigue. Usually I’m more than happy to speak with a client regarding their pet’s charges, but on my bad days I’m hes...

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  • Blog

    Veterinary People and Our "Lemon" Pets

    Views: 2,802 - Comments: 4

    Recently, my wife and I decided to let one of our dogs die… That might be a controversial way to say it, but that is exactly what we did. As sad as that situation is, we are at peace with our decision just like we all wa...

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  • Blog

    The Value in Veterinary Sympathy Cards

    Views: 12,721 - Comments: 5

    Often during pet loss support groups, clients mention how deeply they appreciated receiving a condolence card from their veterinary clinic after the loss of their pet. This thoughtful act validates that you care about the speci...

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  • Blog

    How to Hire a Veterinarian

    Views: 5,529 - Comments: 0

    When I tell people I work at a veterinary clinic they think I spend my day playing with puppies and kittens. While singing. After having bluebirds help me get dressed in the morning. Okay, so it’s possible I am exaggerating. Pi...

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  • Blog

    Constant Communication for Our Clients

    Views: 4,835 - Comments: 3

    At DoveLewis we live and work in a 24-hour world where clients arrive at all hours, and they’re in a variety of mental and emotional states. This helps keep us on our toes but always dealing with the unknown of what could...

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  • Video

    Grow Your Practice with Social Media

    Views: 2,474 - Comments: 2

    Content Specialist, Sarah Crisp, talks through the importance of social media in the veterinary business and how to use it correctly to grow support for your practice.  *Please note: Due to constant API changes and website...

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  • Video

    Social Media Discussions: Client Complaints

    Views: 3,539 - Comments: 2

    CEO of DoveLewis, Ron Morgan, and Monica Maxwell, SPHR, discuss negative client communications on social media, using a case study from a client post on the DoveLewis Facebook page. To read our official online response to...

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  • Video

    Hiring Right the First Time

    Views: 3,425 - Comments: 3

    Monica Maxwell, SPHR, gives tips and advice on how to properly research and interview candidates to make sure you get the right fit for your practice. This talk is specifically RACE-approved for one DVM or Technician CE credi...

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  • Video

    Inventory Management

    Views: 7,558 - Comments: 2

    DoveLewis Inventory Specialist Erin Sochocky, CVT, discusses her system for ordering and managing inventory in a busy 24hr veterinary hospital.

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  • Blog

    The Crying Game

    Views: 2,468 - Comments: 2

    Although not officially listed in my job description, I tend to make people cry on a (I hesitate to use the word ‘regular’ here) healthy basis. I don’t discriminate either. It can be a DVM, a technician, a CSR...

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  • Blog

    Don’t Judge a Book by Its Shoes

    Views: 2,956 - Comments: 1

    Why you need me on your Zombie Apocalypse Team The other day the staff was having a theoretical discussion. Topic? Which DoveLewis staff members would you take with you if there was a zombie apocalypse? The first picked...

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  • Video

    Controlled Substances

    Views: 7,191 - Comments: 6

    Megan Brashear, CVT, VTS (ECC), discusses DoveLewis’ controlled drug policy and the steps taken before administering any controlled substances to a patient. Download Controlled Substance Checklist Download Controlled Substan...

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  • Blog

    Holiday Bonuses

    Views: 2,280 - Comments: 4

    I’ve been in the professional world for a number of years now, and have been the lucky recipient of a few different bonuses. They have been in the form of gift cards, contributions to retirement, a nice dinner out, cash,...

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  • Blog

    Site Update: Quiz Feature

    Views: 877 - Comments: 2

    Due to popular demand, we have added a super-useful new feature:When a member watches any video, they can now take a short quiz at the end! Once they pass the quiz they have the option to forward their proof of completion to their...

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  • Blog

    Drawer of Shame

    Views: 2,708 - Comments: 11

    I’m a stress eater. I’ve finally come to terms with that. I have two forms of stress cravings – body stress (like after a weekend of overnights followed by an immediate switch to day mode) which leaves me wanting all things salty...

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  • Blog

    PROJECT POTLUCK: Not Just A Social Stigma Anymore

    Views: 3,132 - Comments: 6

    Low morale may be an unwelcome guest in every workplace, but is undeniably present in most job places at some point or another. It can be a chore to boost morale, but can also be especially challenging in a critical care ER hos...

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  • Blog

    How DoveLewis Made Me Grinchy

    Views: 2,788 - Comments: 3

    The holidays approach. Every year they come. And every year I force myself to embrace them. A little history. I used to be that annoying holiday cheer person. I would not only listen to, but sing along to Christmas music in the...

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  • Blog

    Monica for President

    Views: 2,055 - Comments: 1

    It’s Election Day and I don’t know about everyone else, but I am mostly just excited to stop hearing the campaign commercials. “Don’t vote for Megan, she hates puppies and babies! And kittens. And un...

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  • Blog

    Confrontational Clients

    Views: 5,249 - Comments: 16

    As a 24-hour ER facility we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and confrontational manner. The...

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  • Video

    Giving Corrective Actions (Part 3)

    Views: 2,437 - Comments: 1

    Megan Brashear, CVT, VTS (ECC), and Monica Maxwell, SPHR, discuss corrective actions in a challenging case of technician management. This is the third part of the corrective actions process; see the first and second videos for com...

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  • Blog

    Blazing New Trails

    Views: 2,236 - Comments: 5

    I’ve taken a half step away from management in the past month – surrendered my day to day floor management duties to the capable hands of the next wave of technician leadership at DoveLewis. Boy does it feel good....

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  • Blog

    Talking to Children About Pet Death

    Views: 3,462 - Comments: 3

    The death of a beloved family pet is often a child’s first experience with loss. This sad event, when handled in a sensitive manner, is an opportunity to create a healthy foundation for future losses. There is no perfec...

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  • Video

    Reception Interviews - Euthanasia Process

    Views: 10,321 - Comments: 1

    Discussing euthanasia with clients can be difficult and emotional. DoveLewis Client Service Representatives (our version of Receptionist) offer advice from their experiences in dealing with grieving clients. 

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